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I’m a Translator, NOT a Machine: When It’s Time to Say Goodbye to a Client

January/February 2019 Issue

I’ve written previously about parting company with clients. Sometimes this happens over time, maybe because you’ve raised your rates, or said “No” too often and they’ve looked elsewhere. Or perhaps they’ve imposed unreasonable demands on you as a freelancer, or you just don’t want to work for them any more because the relationship has become […]

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Work Smarter, Not Harder

November/December 2018 Issue

I remember when I got my very first freelancing job. I was sitting on the bed in my tiny apartment in Luxembourg, where I had been living for a few months while an intern at the Italian Translation Unit of the European Parliament. It was late afternoon, and all of a sudden I heard my […]

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When Should We Apply Extra Charges to Translation Projects?

July/August 2018 Issue

For some, the answer is obvious. For others, it’s not that easy. I personally think that it’s a case-by-case decision that is not only dependent upon you, but also on the client and the specific project. So, let’s try to analyze this sensitive issue. People usually believe that extra charges should apply for overtime hours, […]

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Couples Counseling: Reimagining the Freelancer–Company Relationship

March/April 2018 Issue

(The following originally appeared as a two-part post in May 2017 on the Interpreters Division blog, I’m not sure that I’m technically qualified to offer relationship advice to freelancers and language companies. However, throughout my career I’ve had the opportunity to participate in and/or observe hundreds if not thousands of these relationships and develop […]

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When the Unthinkable Happens and Giving Up Work Isn’t an Option

January/February 2018 Issue

Sometimes life throws you a curveball and the unthinkable happens: a family member is stricken with a long-term illness and you suddenly have to take on the role of caregiver. Caring for a loved one can be physically and emotionally draining and as time-consuming as looking after a baby, but often with none of the […]

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Building Successful Relationships with Clients and Vendors

September/October 2017 Issue

In the 22 years I have been in business, I’m most proud of the fact that I have some clients whom I have serviced since the company’s inception. Through recessions, demands for cheaper translation, economic pressure, and the machine translation movement—all threatening to either force me to change my detailed process or go out of […]

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How to Develop Effective Communication Skills to Get and Keep Clients

May/June 2017 Issue

Effective communication is both a means to achieve your business goals and the very essence of your business. Have you ever been unsure about what the client really wanted? Have you ever forgotten what you or the client promised because you didn’t keep good records of your interactions? If so, your communication with clients could […]

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6 Handy Web Design Tools for Small Businesses

January/February 2017 Issue

With so much business being done online, a slick and well functioning website should be key to your online presence. In recent years, many free web tools have launched that make it easier than ever to build a professional website very cheaply. All you have to do is know where to find them. Here are […]

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Curiosity as an Approach to Marketing

September/October 2016 Issue

But what about curiosity as an approach to marketing? We’ve probably all heard marketing people say that we should try to write texts that spark curiosity. This is often cited as the best way to get people interested in our products and services and to get their attention long enough to read our marketing texts […]

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